The awards

The UK Financial Services Experience Awards 2017 are a unique daytime event that provides an opportunity for businesses from across the UK to compete for the ultimate accolade of financial services, making it one of the biggest and most important events for customer experience in the financial sector.

The Awards are Judged by independent and respectable experts in the financial industry. The scoring methodology and criteria, endorsed by Cranfield School of Management, is available for all to see. The Entrants also receive a benchmark report after the Awards which details feedback from the Judges.

More information


  • Entry Deadline: 5th May 2017
  • finalists Announced: 11th May 2017
  • awards finals: 13th July 2017

“Hearing how passionate companies are about their innovations and service offering was a great experience! Good service has become king again and it is great to see so many companies supporting and innovating to provide their customers with truly exceptional service.” Nici Caesar, Kaplan Financial

“We won the training team of the year award. And it’s just been amazing, it has been a whirlwind. Thanks to everybody who’s supported us and helped us out. The day has been amazing, its been really educational, learning from them and understanding the other companies doing the same things we do, how they do it. So yeah, it’s been brilliant. Thank you very much.” Katherine Crowe, Spark

“So i really enjoyed the event. It was nice to see what everybody was up to in the open sessions and now I can take this back and try to map it to my job.” Amber O’Dea, LV

Sector specific categories

Discipline Specific categories

People People categories

Overall Winner


About the awards

The UK Financial Services Experience 2017 were created to recognise and celebrate organisations, teams and individuals that are achieving excellence in the world of customer experience in the financial sector. This is the perfect opportunity for organisations to promote their initiatives, improve their techniques, learn new tactics, further develop their financial team, and launch their business into new heights.

More information Why enter the awards The journey to the awards finals FAQs


The UK Financial Services Experience Awards 2017 recognise and celebrate exceptional team performance in 22 categories across various financial sectors and disciplines, and for teams and individual professionals.


Judging at the awards

We rely on the expertise of our experienced Judges, who apply industry knowledge and category-specific skill sets to the assessment of every entry. The judging process is transparent, impartial and independent. All Judges go through a vetting process and are ultimately the ones who decide whether your entry is worthy of an Award.

Judging at the awards Scoring at the awards Meet the judges

Awards Partners

We are proud to partner with some of the most successful organisations in the UK. Our partnerships are built to be dynamic and flexible and achieve results in promoting and awarding best initiatives in customer experience. Our partners have the opportunity to network with decision makers among top customer experience and financial services professionals throughout their journey to the Awards Finals and ultimately during an unforgettable moment in their careers.

Become a partner Our partners