Categories

Categories

Browse the categories for the UK Financial Services Experience Awards 2017, designed for every shape and size of organization and covering an assortment of business disciplines. If you find your needs are not met by the Discipline or Sector Specific Categories, we feel certain that they will be met by the People People Categories.

Each entry into a Sector or Discipline Specific category enables you to submit one entry into a “People People” category for £139.00 plus VAT.

The categories are divided into 3 sections:

  • Sector Specific: You compete against companies in your sector
  • Discipline Specific: You are up against others who have carried out similar types of activities
  • People People: Individuals compete against each other for the prize of inspirational leader or team of the year

There are no limits on the number of categories any organisation, team or individual can ente

Categories – Making a Choice Download PDF





Sector Specific Categories

Best insurance services

At DLG we believe an excellent customer experience depends on the sum of carefully designed parts. We have spent the last 4 years ensuring each of these parts are comprehensively integrated into our customer strategy. Over this period we have defined and implemented a wide customer strategy, mission and framework. Now our customers are experiencing the change!

Best mortgages & loans

The cohesive and inclusive planning and strategy along with persistent and focused efforts led to 20% improvement in days to offer Mortgage, 100% increase in Taking out a Mortgage NPS in 2016.

Best pension services

Profile Pensions focused on customers by giving impartial pension advice to ultimately make them better off in retirement. Once we give the advice, and if a customer chooses to switch their pension with us, we will manage that customers pension right through to the point that they retire. To date we have reviewed over 50,000 pensions, and in under 4 years helped 12,300 customers.





Discipline Specific Categories

Best customer centric organisation

IGS provide support to Barclays and this relationship has evolved into a real partnership over the past 10 years. Today we have come a long way and partner with Barclays on several critical areas. Intelenet Six Sigma black belt resources to support Barclays projects and much more. We believe in working together and adding value to everything that we do.

Best CX innovation

Black Horse is one of the biggest players in the car finance market. Most people are more focussed on their shiny new motor than their finance agreement. Black Horse created something truly innovative: Lloyds Banking Group’s first personalised video. Each video contained 15 points of personalisation. Black Horse achieved the next best thing to communicating face-to- face.

Best employee engagement

At DLG we believe an excellent customer experience depends on the sum of carefully designed parts. We have spent the last 4 years ensuring each of these parts are comprehensively integrated into our customer strategy. Over this period we have defined and implemented a wide customer strategy, mission and framework. Now our customers are experiencing the change!

Best new product or improvement

In 2014 customer numbers had been dropping for a number of years as Price Comparison Websites changed the way that customers bought insurance. In order to fix this problem we set about creating ‘High Performance’ Motor and Home Insurance products and propositions which tackled our customers’ unmet needs. The result is a suite of market leading propositions which set our Home and Motor insurance apart from our competitors.

Best use of insight & feedback

At DLG we believe an excellent customer experience depends on the sum of carefully designed parts. We have spent the last 4 years ensuring each of these parts are comprehensively integrated into our customer strategy. Over this period we have defined and implemented a wide customer strategy, mission and framework. Now our customers are experiencing the change!

Use of technology or social media (banking)

Change Account and PCT have driven positive economic and social change specifically for those who have traditionally been denied access to payment services. Powered by PCT’s digital banking platform bank VISION, Change Account has been consciously developed into a genuine transactional account alternative. In June 2017, Change Account will have delivered over 20,000 of these life-changing accounts to a previously underserved demographic.

Use of technology or social media (investor services)

Wealthify has reimagined traditional discretionary wealth management services for the 21st Century. We’re for everyone, from inexperienced, yet tech-savvy millennials, to seasoned investors wanting a cost-effective, hassle-free service. The result is an investing experience that makes a virtue out of simplicity. In 12 months we’ve gained over 2500 customers, raised funding, received numerous accolades, launched an app and beaten our performance.





People Categories

Financial services team of the year

Back in 2014, start-up, or smaller retailers were struggling to compete on the same level as large brands offering monthly payment options. Close Brothers responded to this and set up a new Retail Finance business which would place retailers’ needs at its core and help them grow. The success of our retailers has fuelled our own outstanding performance.


For more information, contact Ana on ana@awardsinternational.eu or call 020 7193 5549