Browse the categories for the UK Financial Services Experience Awards 2017, designed for every shape and size of organization and covering an assortment of business disciplines. If you find your needs are not met by the Discipline or Sector Specific Categories, we feel certain that they will be met by the People People Categories.
Each entry into a Sector or Discipline Specific category enables you to submit one entry into a “People People” category for £139.00 plus VAT.
The categories are divided into 3 sections:
- Sector Specific: You compete against companies in your sector
- Discipline Specific: You are up against others who have carried out similar types of activities
- People People: Individuals compete against each other for the prize of inspirational leader or team of the year
There are no limits on the number of categories any organisation, team or individual can ente
Categories – Making a Choice Download PDF
Sector Specific Categories
Providing banking services to SMEs or Multi-Nationals.
Any type of company that provides merchant accounts and payment gateways.
Any type of financial organisation that uses contact centres to communicate with their customers.
Any type of bank or company that provides customers with credit cards.
The role of the Independent Financial Adviser is key in the regulated environment. IFAs can be large and small organisations or associations of professionals.
Any type of insurance provision including home, life, business, car etc.
Activities related to providing customers with mortgages or personal loans, large or small.
Online banks that effectively yield no maintenance free checking, offer high interest rates and friendly free structures, including loans, interest-earning checking accounts etc.
Any type of pension scheme provider.
Any type of banking services including savings, loans and current accounts.
Discipline Specific Categories
Specific change made to the business or the business strategy, approach process etc.
Delivery of a great customer experience through change or transformation of the organisation.
More and more organisations are taking steps to align the needs of customers with everything they do. From putting the customer representative on the board to creating avatars to whole organisational change.
Innovation delivered out of/ or in great customer experience.
Delivery of a great Customer Experience through people initiative(s).
Delivery of a great customer experience through change or addition to products or services.
Risk management is now used extensively across FS. The need to identify and mitigate risks internally and externally has never been greater. Strong risk management can lead to greater customer and stakeholder confidence.
Listening to customers and making high impact use of the knowledge gleaned, providing customer insight gathering and sharing services etc.
Social media is used increasingly as part of the overall cx journey, and can be pivotal in retension and engagement.
Delivering great customer experience via the use of technology.
Who has identified and responded to an opportunity that has resulted in significant impact on customer experience and as a result, the organisation.
That has identified and responded to an opportunity resulting in significant impact on customer experience and as a result, the organisation.